Unit 6

Services

Digital Innovation

Unit 6 enable businesses to drive customer engagement and increase revenues through innovative digital solutions. We deliver compelling customer experiences across digital channels – contact centre, web, mobile and social.

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We build and operate some of the UK’s most successful holiday promotions with News UK providing digital marketing, promotion and eCommerce IT platforms. We have designed and developed innovative sports games which drive customer engagement and revenues for major media organisations.

Projects currently in our ’innovation lab’ include - exploring social network & peer group influencer effects for product & brand marketing. And use of chatbots and AI to improve customer service levels and contact drive contact centre efficiencies.

Our pragmatic application of Agile & Lean principles and practices means we aim to test innovations as quickly as possible and then deliver in iterations to learn fast, prove and then optimise the solution.