Unit 6

Projects

David Lloyd

David Lloyd

British health and leisure business David Lloyd contacted GFM back in 2002 to help them increase their customer satisfaction levels and memberships through the use of our expert contact centre services and associated CRM integration and data analytics solutions.

The client wanted us to act as a full brand extension and deliver their customer services in a way that reflected their company culture and values. In response we created a dedicated and fully branded contact centre environment that provides the client with invaluable customer insights, which drive their future digital campaigns and have successfully increased their memberships each and every year since we started working with them.