British charity Comic Relief contacted us to help them process donations for their biennial telethon events, Red Nose Day and Sports Relief, through the use of Interactive Voice Response (IVR) technology. The client wanted the fundraising services to be managed in their entirety from concept generation through to creation, delivery and data reporting.
In response to the brief we created new procedures for automatically processing high volumes of calls, which enhanced operational efficiency and enabled the client to successfully satisfy increasing enquiries in a timely and effective manner. As part of our ongoing support for Comic Relief’s fundraising we; perform inbound call handling, process donations and manage associated databases and CRM systems. Every year this campaign helps raise millions of pounds and drive positive change through the power of entertainment.