Online fashion retailer BrandAlley urgently needed help in satisfying significant increases in orders and customer service enquiries. To achieve this we helped them with the launch of a fully optimised ecommerce site that processes high volumes of payments and a dedicated, fully branded contact centre that provides inbound call handling.
BrandAlley’s ecommerce platform delivers a best in class, end-to-end customer experience that provides them with essential customer insights through real time reporting and effectively manages their revenues and inventory. The site is also fully integrated with their CRM system and supported by expert social marketing services.
Since our partnership began in 2013 we have successfully reduced the client’s waiting times, with over 90% of calls answered within 20 seconds, and increased customer satisfaction levels; handling over 400,000 customer contacts every year.